Job Description
Join our dynamic team at Nexus Customer Solutions as a Customer Service Representative in Raleigh, NC! We're hosting an exclusive hiring event for motivated individuals seeking weekly pay, competitive benefits, and career growth opportunities. This role offers direct customer interaction, problem-solving challenges, and a supportive team environment. Enjoy the stability of full-time employment with the flexibility of weekly paychecks!
What We Offer:
- Weekly pay (every Friday)
- Comprehensive health benefits
- Paid training and career development
- Modern, collaborative workspace
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution
- Upsell products/services when appropriate
- Participate in weekly team meetings and training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to type 40+ WPM with high accuracy
- Exceptional problem-solving and patience
- Flexible availability including evenings/weekends
- Positive attitude and team-oriented mindset