Job Description
Join our elite team at Apex Customer Solutions for a Customer Service Representative role with weekly pay! We're hosting a hiring event in Raleigh to fill multiple positions. Enjoy immediate compensation, comprehensive benefits, and career growth opportunities. No nights or weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs including CSAT, AHT, and first-call resolution
- Collaborate with cross-functional teams to improve service quality
- Maintain product knowledge through continuous training modules
- Participate in monthly performance reviews and coaching sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C environment
- Proficient in CRM software (Salesforce/Zendesk) and MS Office
- Exceptional communication and conflict resolution skills
- Type 40+ WPM with strong attention to detail
- Ability to work in fast-paced, metrics-driven setting
- Must pass background check and drug screening
- Reliable transportation to downtown Raleigh office