Job Description
Join Tampa Connect Solutions and become part of our award-winning customer service team! We're seeking dedicated remote Customer Service Representatives in Tampa to deliver exceptional support while enjoying the flexibility of work-from-home arrangements. With weekly paychecks and a supportive virtual environment, you'll thrive in a role that values your contributions.
Why Work With Us?
- Weekly paychecks – no more waiting!
- 100% remote position with flexible hours
- Comprehensive paid training and career growth
- Health benefits and 401(k) matching
- Monthly performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet/exceed quality and productivity targets (25+ interactions/hour)
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (remote preferred)
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office
- Available to work evenings/weekends (rotating schedule)
- Passion for helping customers and problem-solving