Job Description
Are you a dedicated problem-solver looking for a career that rewards your hard work? Horizon Support Solutions is hiring immediately for a Customer Service Representative in Virginia Beach, VA.
We pride ourselves on providing exceptional support to our clients and are looking for enthusiastic individuals to join our team. If you are ready to start earning weekly and want to work in a dynamic environment, we want to hear from you.
Benefits of Joining Our Team:
- Weekly Paychecks: Get paid every week, not bi-weekly or monthly.
- Competitive hourly rates based on experience.
- Health, dental, and vision insurance options.
- Professional development and career growth opportunities.
- Supportive and collaborative work culture.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Accurately document all customer interactions and transactions in the CRM system.
- Assist customers with product information, account inquiries, and technical troubleshooting.
- Identify opportunities to cross-sell products or services to meet sales targets.
- Collaborate with the support team to improve service processes and customer satisfaction scores.
- Maintain a high level of product knowledge to provide accurate information to customers.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, call center, or retail is preferred but not mandatory.
- Excellent verbal and written communication skills with a friendly tone.
- Proficiency in using computer systems, Microsoft Office Suite, and CRM software.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Ability to work flexible shifts, including weekends and holidays as needed.