Job Description
Join our award-winning team as a Customer Service Representative and enjoy the freedom of working remotely from beautiful Tampa! We offer weekly pay, comprehensive benefits, and a supportive environment where your growth is our priority. As a vital member of our customer experience team, you'll resolve inquiries with empathy and efficiency while building lasting relationships. Our cutting-edge technology and flexible scheduling ensure work-life balance. Apply today to start your career journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in customer databases
- Collaborate with technical teams to resolve complex escalations
- Maintain high customer satisfaction scores (CSAT) and first-call resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or call center setting
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Type 35+ WPM with strong computer navigation abilities
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends