Job Description
Join Tampa Connect Solutions as a Customer Service Representative and enjoy the flexibility of working from home in the Tampa Bay area! We're seeking motivated individuals for immediate hire to deliver exceptional customer experiences. This full-time role offers competitive pay, comprehensive training, and a supportive remote work environment. If you're passionate about helping others and thrive in a dynamic setting, apply today to start your career with us!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Proficient with Windows OS and basic software
- Quiet, dedicated home workspace
- Reliable high-speed internet connection
- Ability to work flexible hours including evenings/weekends