Job Description
Join ConnectSolutions Inc. as a Work From Home Chat Support Agent and become part of our award-winning customer experience team! We're seeking motivated individuals to provide exceptional digital support to clients across the US, with immediate opportunities available for Jacksonville residents. Enjoy competitive pay, flexible schedules, and full benefits while working remotely from your home office. No commute, no office politics – just rewarding work making a difference.
As a leader in virtual customer support, we invest in your success with comprehensive training and career advancement paths. This is your chance to launch or grow your career in customer service without geographical limitations. Apply today and start tomorrow!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries regarding products/services
- Maintain detailed documentation of customer interactions and resolution outcomes
- Collaborate with technical teams to troubleshoot complex issues
- Adhere to SLA targets while maintaining high-quality support standards
- Proactively identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to master new products and processes
- Monitor chat queues and maintain response time efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Typing speed of 50+ WPM with 95% accuracy
- Proficiency in CRM software (Zendesk/Salesforce experience a plus)
- Exceptional written communication skills in English
- Reliable high-speed internet connection and quiet home office
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and multitasking abilities