Job Description
Join our award-winning customer service team and become the voice of excellence! Global Connect Solutions is urgently hiring dedicated Customer Service Representatives for fully remote positions based in Jacksonville, FL. Enjoy a flexible work-from-home environment while delivering exceptional support to our diverse client base. We offer competitive pay, comprehensive training, and career growth opportunities in a dynamic, tech-driven environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions accurately in customer databases and maintain detailed records
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- Minimum 1 year of customer service experience in a remote or contact center setting
- Exceptional verbal/written communication skills with clear articulation
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Strong problem-solving abilities with a customer-first mindset
- High-speed internet connection and quiet home office space
- Ability to work flexible shifts including evenings/weekends as needed
- High school diploma or equivalent; college degree preferred