Job Description
Join our dynamic team at Apex Solutions Group as a Customer Service Representative in Phoenix! We're seeking passionate individuals to deliver exceptional service experiences while advancing their careers in a supportive, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement within our award-winning organization.
What We Offer:
- Competitive hourly wage + performance bonuses
- Full medical, dental, and vision benefits
- 401(k) with company matching
- Paid training and career development programs
- Modern, collaborative workspace in Downtown Phoenix
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues using CRM tools while maintaining 95%+ satisfaction scores
- Process orders, returns, and account modifications with 99% accuracy
- Collaborate with technical teams to resolve complex product/service inquiries
- Meet/exceed KPIs including average handling time and first-call resolution
- Document all interactions in Salesforce with detailed, actionable notes
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- 1+ years of customer service experience in a B2C environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills with strong emotional intelligence
- Ability to navigate multiple systems simultaneously while maintaining composure
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including evenings/weekends as needed
- Valid US work authorization and reliable transportation
- Typing speed of 40+ WPM with 95% accuracy