Job Description
Join Our Award-Winning Customer Team Today! Global Solutions Inc. is urgently hiring passionate Customer Service Representatives for remote positions based in Oklahoma City. Enjoy flexible hours, comprehensive benefits, and a supportive virtual team environment. Help us deliver exceptional experiences while advancing your career in one of America's fastest-growing service sectors.
Why Work With Us?
- Industry-leading training and career development
- Health, dental, and vision insurance (Day 1 eligibility)
- Generous PTO and paid holidays
- 401(k) with company matching
- Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and account modifications using CRM systems
- Collaborate with technical teams to resolve complex product issues
- Document interactions accurately in Salesforce and Zendesk platforms
- Identify upsell opportunities and promote company solutions
- Maintain 30+ daily call/interaction targets
- Participate in weekly coaching sessions and training workshops
Qualifications
- Minimum 1 year customer service experience in B2C or B2B environments
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with clear articulation
- Type 45+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent (college preferred)