Job Description
Join our award-winning customer service team immediately! We're urgently hiring passionate individuals for fully remote call center positions serving Louisville, KY and Ohio communities. Enjoy competitive pay, comprehensive benefits, and flexible schedules while making a real impact.
What We Offer:
- 100% remote work opportunity
- Health insurance + 401(k) matching
- Paid training and career advancement
- Technology stipend for home setup
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (GED accepted)
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work rotating weekends/holidays
- Proficient with Windows OS and basic software