Job Description
Join Atlanta Connect Solutions for our exclusive hiring event on October 28th! We're seeking dynamic individuals to join our award-winning customer service team in the heart of Atlanta. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences that build lasting customer loyalty. Our competitive compensation package includes:
- Comprehensive health benefits (Day 1)
- 401(k) with company match
- Tuition reimbursement program
- Paid training and career advancement
- Referral bonuses
No experience necessary – we provide all training. Bring your positive attitude and join our growing team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce experience a plus)
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in compliance protocols
- Collaborate with support teams for complex issue resolution
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, MS Office)
- Flexibility to work weekends/holidays as needed
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Atlanta