Job Description
Join ConnectSolutions Inc., Jacksonville's premier customer experience hub! We're seeking passionate individuals to join our dynamic call center team. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in our state-of-the-art facility. Perfect for career changers, recent graduates, or anyone ready to launch their professional journey.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using our CRM platform
- Document interactions accurately in our customer database
- Meet/exceed performance metrics (call handling time, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and active listening skills
- Strong problem-solving abilities
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection for remote work options
- Positive attitude and resilience in fast-paced environments
- No experience necessary – we train from day one!