Job Description
🔥 Join Our Exclusive Hiring Event for Customer Service Roles! 🔥
No experience? No problem! We're seeking motivated individuals to launch their careers in customer service. This full-time position offers comprehensive training, competitive benefits, and growth opportunities. Virginia applicants welcome! Our Baltimore-based team values diversity and provides a supportive environment for new talent.
Why Apply?
- 🚀 Zero experience required - We invest in your training!
- 💰 Competitive pay ($18-$22/hour + performance bonuses)
- 🏥 Full benefits package (health/dental/vision)
- 📈 Clear career path to leadership roles
- 🌐 Remote options after initial training period
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to resolve complex cases
- Participate in continuous improvement initiatives
- Maintain product knowledge through ongoing training
Qualifications
- No prior customer service experience required
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (including weekends)
- Problem-solving mindset with attention to detail
- Positive attitude and team collaboration skills
- Must pass background check and drug screen