Job Description
Join our award-winning team at Peak Support Solutions as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences for our clients in the tech and retail sectors. No experience required – we provide comprehensive training and career growth opportunities. Enjoy a collaborative culture, flexible scheduling options, and competitive benefits including health insurance and retirement plans. Be part of Colorado Springs' fastest-growing support team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing and technical issues using our proprietary CRM system
- Document interactions accurately in customer service databases
- Collaborate with technical teams to escalate complex issues
- Meet and exceed monthly performance metrics (CSAT, resolution time)
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (Windows, Office Suite)
- Positive attitude and commitment to customer satisfaction
- Must pass background check and drug screening
- Availability to work rotating weekends/holidays