Job Description
Join our award-winning team as a Customer Service Representative in vibrant San Francisco! GlobalConnect Solutions is seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with immediate start opportunities. Your role will be pivotal in shaping customer experiences while growing your career in a supportive, tech-forward company.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM tools and escalation protocols
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed KPIs for resolution time and customer satisfaction (CSAT)
- Contribute to continuous improvement initiatives
- Maintain deep product knowledge across service offerings
Qualifications
- 2+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce/Zendesk) and Microsoft Office
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, metrics-driven settings
- Strong problem-solving and conflict resolution abilities
- High school diploma; associate's degree preferred
- Authorized to work in the US with flexible availability