Job Description
Join our award-winning customer service team at Global Connect Solutions! We're seeking dynamic individuals to represent top brands in Tampa's thriving business district. Enjoy comprehensive benefits, career advancement opportunities, and a vibrant work culture. Our hiring event connects you directly with hiring managers – no resume required! Bring your energy and passion for helping others.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in real-time
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to resolve complex issues
- Participate in ongoing training programs
- Identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Problem-solving mindset with attention to detail
- Flexible availability (including evenings/weekends)
- Positive attitude and team player mentality