Job Description
Join our award-winning customer service team in Charlotte, PA! We're seeking passionate part-time Customer Service Representatives to deliver exceptional experiences. No prior experience required—comprehensive paid training provided. Enjoy flexible scheduling, competitive pay, and a supportive team environment. Help us resolve customer inquiries, build lasting relationships, and grow your career in a thriving industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to stay updated on products/policies
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal/written communication skills
- Proficiency with basic computer applications (MS Office, CRM)
- Strong problem-solving and multitasking abilities
- Ability to work 20-30 hours/week (evening/weekend shifts available)
- Previous customer service experience preferred (not required)
- Positive attitude and resilience in fast-paced settings