Job Description
Join Virginia Connect Solutions as a Customer Service Representative and launch your career with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional support to our Virginia-based clients. Enjoy a collaborative environment, competitive benefits, and growth opportunities within a thriving local business. No experience required – we'll equip you with all the skills needed to succeed.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response time and resolution
- Proactively identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Customer-centric mindset with empathy and patience
- Reliable transportation to our Richmond office
- No prior experience necessary – training provided!