Job Description
Join our award-winning customer service team and launch your career today! We're hiring enthusiastic individuals for immediate full-time positions in our Portland call center. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Portland office
- Flexible availability including evenings/weekends