Job Description
Join our dynamic team as a Customer Service Representative in Indianapolis! We're urgently hiring passionate professionals to deliver exceptional support experiences. This full-time role offers competitive pay, comprehensive training, and growth opportunities. Be part of a company that values your skills and invests in your success. Apply today and make a difference!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including resolution times and satisfaction scores
- Update CRM systems with detailed interaction notes and customer data
- Identify upsell opportunities to enhance customer experience and revenue
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including evenings/weekends