Job Description
Join our award-winning team in Charlotte, NC as a Part-Time Call Center Representative! No experience necessary – we provide comprehensive paid training to launch your customer service career. Enjoy flexible scheduling, competitive pay, and a supportive environment where your growth matters.
What We Offer:
- Full paid training program (4 weeks)
- Flexible shifts: 20-30 hours/week
- Health benefits for part-time employees
- Performance-based bonuses
- Clear career advancement path
Be the voice of our clients, resolve customer inquiries with empathy, and build lasting relationships – all while gaining transferable skills for future opportunities. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with team leads for complex issues
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Clear communication skills (verbal/written)
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Flexible availability (including weekends)
- No prior call center experience required