Job Description
Join our award-winning customer service team in Nashville! We're seeking passionate individuals to deliver exceptional support to local clients. This is your chance to launch your career with competitive benefits, flexible scheduling, and immediate start opportunities. Our dynamic team culture fosters growth and recognition – apply today for our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex resolutions
- Meet/exceed performance metrics for call quality and resolution time
- Proactively identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Excellent communication and active listening abilities
- Nashville residency required for local service knowledge