Job Description
Join our award-winning customer support team at GlobalTech Solutions! We're urgently hiring passionate Chat Support Specialists for our Denver, PA headquarters. This is your chance to launch a rewarding career in tech with competitive pay, comprehensive benefits, and immediate start. Our dynamic work environment offers growth opportunities and a supportive team culture.
Why You'll Love Working With Us:
- Competitive hourly rate + performance bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid training and career development
- Flexible scheduling options
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with technical teams to escalate complex problems
- Meet/exceed performance metrics for response time and resolution rate
- Contribute to knowledge base improvements and process optimization
- Participate in ongoing training to enhance product knowledge
- Support multiple communication channels (chat, email, phone) as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or tech support experience
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software and chat platforms (Zendesk/Intercom)
- Strong problem-solving and conflict resolution abilities
- Availability to work evenings/weekends based on business needs