Job Description
Join NexaConnect Solutions as a Local Customer Service Representative and become the voice of our valued clients! We're seeking compassionate professionals to deliver exceptional support while working remotely from Houston, TX. This immediate hire opportunity offers competitive pay, comprehensive training, and a flexible home-based environment. Help us resolve inquiries, build customer loyalty, and grow your career—all without leaving your home office. Apply today and start making an impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account updates accurately
- Collaborate with support teams to address complex issues
- Document interactions in CRM systems for quality tracking
- Meet/exceed performance metrics for response times and satisfaction
- Identify opportunities to improve customer experiences
- Adhere to company policies and compliance standards
Qualifications
- 1+ years of customer service experience preferred
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Reliable home office setup with high-speed internet
- Ability to work flexible hours including evenings/weekends
- Bilingual (English/Spanish) a plus for Houston market
- Positive attitude and resilience in high-volume situations