Job Description
Join our dynamic team in Jacksonville as a Customer Service Representative and enjoy the financial stability of weekly pay! We offer comprehensive paid training to ensure your success, along with opportunities for career advancement. At Elite Solutions Group, we value our employees and provide a supportive environment where your contributions are recognized. If you're passionate about helping others and thrive in a fast-paced setting, this is the perfect opportunity to grow professionally while enjoying competitive compensation and benefits.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with team members to address complex customer issues
- Meet daily performance metrics for call volume and resolution times
- Identify opportunities to improve customer experience and suggest solutions
- Participate in ongoing training to enhance product knowledge and service skills
- Assist with onboarding new team members as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center environment
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced, high-volume setting
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends as required
- Must pass background check and drug screening