Job Description
Urgent Hiring: Launch Your Career in Mesa's Premier Call Center! ConnectPro Solutions is seeking motivated individuals for our expanding customer support team. No experience? No problem! We offer comprehensive paid training to equip you with essential skills. Enjoy competitive pay, benefits, and a dynamic work environment in Mesa, AZ. Join us today and become part of a company that values growth and teamwork.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service efficiency
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- 18+ years old and authorized to work in the US
- Pass background check and drug screening
- Customer service or call center experience preferred