Job Description
Join ConnectCare Solutions as a Customer Service Representative and become the voice of our brand! We're seeking passionate professionals to deliver exceptional support to our diverse client base. Enjoy a dynamic work environment with competitive compensation, comprehensive benefits, and clear career advancement paths. Our San Antonio team thrives on collaboration, innovation, and making a real impact in our community.
As a valued team member, you'll receive ongoing training, flexible scheduling options, and a supportive culture that recognizes your contributions. Whether you're starting your career or seeking growth, this is your opportunity to shine in a role that truly matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with team members to share best practices and improve processes
- Meet performance metrics including call handling time and quality standards
- Stay updated on product knowledge and company policies
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution skills
- Proficient in typing (35+ WPM) and basic computer applications
- Ability to work flexible hours including evenings/weekends
- Positive attitude with genuine desire to help others
- Bilingual (English/Spanish) is highly desirable