Job Description
Join our award-winning customer service team in Minneapolis and launch your career with a global leader! We're seeking passionate weekend warriors to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture while making a real impact.
As a cornerstone of our operations, you'll be the voice of our brand—handling inquiries with professionalism and empathy. Our modern downtown office offers flexible scheduling, performance bonuses, and clear pathways for advancement. Perfect for students, parents, or anyone seeking weekend work-life balance!
Responsibilities
- Handle inbound/outbound customer calls with empathy and efficiency
- Resolve billing, technical, and account inquiries using CRM tools
- Document interactions accurately in Salesforce and internal databases
- Collaborate with support teams to resolve complex issues
- Meet/exceed quality and productivity metrics (35+ calls/day)
- Participate in bi-weekly training and coaching sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Proficient in Windows OS and CRM software (Salesforce a plus)
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Weekend availability (Saturday/Sunday 8am-8pm)
- Strong problem-solving and conflict resolution abilities
- Positive attitude and resilience in high-volume environments