Job Description
Join our award-winning team as a Local Customer Service Representative in Memphis! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy a competitive hourly wage, comprehensive benefits package, and paid training to accelerate your career growth. No experience required – we invest in our people! Work in a modern, collaborative environment with opportunities for advancement into leadership roles.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy
- Process orders, returns, and account updates accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience a plus
- Must pass background check and drug screening
- Reliable transportation to our downtown Memphis facility
- Flexible availability including evenings/weekends as needed