Job Description
Join Urban Support Solutions as a Local Customer Service Representative and experience the freedom of daily pay with immediate start! We're seeking passionate individuals to deliver exceptional service to San Francisco's vibrant community. Enjoy flexible scheduling, competitive hourly rates, and the satisfaction of making a direct impact on local residents' daily lives. Our commitment to employee growth and work-life balance makes this ideal for students, freelancers, and career changers alike.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for local San Francisco clients
- Resolve customer inquiries regarding products, services, and account information
- Process transactions and update customer databases with precision
- Collaborate with cross-functional teams to escalate complex issues
- Maintain detailed records of all customer interactions and resolutions
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic knowledge of San Francisco geography and local services
- Availability to work flexible shifts including weekends