Job Description
Join Jacksonville's premier customer service team! Elite Support Solutions is seeking motivated individuals for our Customer Service Representative role with comprehensive paid training. No experience required – we'll equip you with industry-leading tools to succeed. Enjoy competitive pay, career advancement opportunities, and a supportive team environment dedicated to your growth.
As a key brand ambassador, you'll resolve inquiries with empathy and efficiency while representing Fortune 500 clients. Our training program covers product knowledge, conflict resolution, and digital communication platforms. Apply today to start your journey in customer service excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues using CRM systems with 95%+ satisfaction rate
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with escalation teams for complex resolution scenarios
- Meet key performance metrics (AHT, FCR, CSAT)
- Participate in ongoing training to enhance product knowledge
- Uphold company values in all customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Customer-centric mindset with problem-solving aptitude
- Typing speed of 40+ WPM with 95% accuracy
- Reliable internet connection for remote work capability
- Must pass background check and drug screening