Job Description
Join our award-winning team as a Customer Service Representative in Kansas City! We're urgently hiring for immediate openings at our hiring event. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Help shape our customer experience while advancing your career in a supportive setting.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify opportunities to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Flexible availability for evening/weekend shifts