Job Description
Join our award-winning customer experience team in Portland! We're seeking passionate individuals to deliver exceptional support to our diverse client base. This immediate-start role offers comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of downtown Portland. Enjoy competitive benefits, flexible scheduling options, and the chance to make a real impact on customer satisfaction.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify upsell opportunities to enhance customer retention and satisfaction
- Adhere to company policies and industry compliance standards
- Participate in continuous training to improve product knowledge
- Track performance metrics to exceed monthly service targets
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced setting with minimal supervision
- High school diploma or equivalent; associate's degree preferred
- Type 45+ WPM with strong attention to detail
- Flexibility to work evenings/weekends during peak seasons