Job Description
Join our award-winning customer service team in Louisville, KY! We're seeking passionate individuals to deliver exceptional support experiences. With comprehensive paid training and career advancement opportunities, you'll become a vital part of our mission to transform customer interactions.
Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No prior experience required – we invest in your success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills and active listening ability
- Basic computer proficiency and typing skills (30+ WPM)
- Ability to multitask in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our downtown Louisville office