Job Description
Join our award-winning customer service team in Austin! We're urgently hiring motivated individuals to deliver exceptional support experiences. As a key frontline ambassador, you'll resolve inquiries, build relationships, and drive customer loyalty. Enjoy competitive pay, comprehensive benefits, and a dynamic culture focused on growth. On-the-spot interviews at our hiring event! Apply today to start your rewarding career.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvement initiatives
- Train on new products/services quarterly
Qualifications
- 1+ years customer service experience (BPO/retail preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree a plus)
- Available for flexible shifts including weekends