Job Description
Join our award-winning customer experience team and become the voice of our brand! ConnectHub Solutions is seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base in California. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a dynamic work environment where your contributions directly impact customer satisfaction and business growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex technical and billing issues while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems and identify opportunities for process improvement
- Collaborate with technical and sales teams to deliver seamless multi-channel support
- Meet/exceed performance metrics including first-contact resolution and average handling time
- Actively participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- Minimum 1 year customer service experience in a high-volume contact center environment
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Ability to thrive in fast-paced settings while maintaining composure under pressure
- High school diploma or equivalent; Associate's degree preferred
- Valid California driver's license may be required for occasional field visits
- Spanish bilingual skills highly desirable