Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional customer experiences with comprehensive paid training included. Enjoy competitive benefits, career advancement opportunities, and a supportive work environment in the heart of Philly. No prior experience required – just your dedication to excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer concerns
- Meet performance metrics for call quality and resolution times
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Philadelphia residency preferred (local candidates encouraged)
- Positive attitude and commitment to customer satisfaction