Job Description
Join ConnectCare Solutions as a Customer Service Representative in Georgia and launch your career with industry-leading training! We're seeking passionate individuals to deliver exceptional support to our clients across the Southeast. This full-time role includes comprehensive paid training, competitive benefits, and growth opportunities. Work in a dynamic environment where your voice matters and customer satisfaction is our top priority. No experience required – we'll equip you with the skills to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with team members to escalate complex cases
- Meet performance metrics for call handling and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Represent the company brand with professionalism and empathy
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM software)
- Customer-centric mindset with problem-solving aptitude
- Reliable transportation to Atlanta headquarters
- Must pass background check and drug screening
- Flexible availability including evenings/weekends