Job Description
Join our award-winning call center team in Baltimore and launch your customer service career! We're hiring full-time representatives for our dynamic downtown office. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Immediate openings available with no experience required! Our hiring event on October 15th offers on-the-spot interviews and same-day offers.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts (including weekends)
- US work authorization required