Job Description
Join our award-winning team at Innovate Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional experiences at our Raleigh headquarters. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic tech-support environment. Our hiring event provides on-the-spot interviews – apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems and escalate complex issues appropriately
- Collaborate with technical teams to troubleshoot product-related concerns
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvements through feedback analysis
- Maintain detailed knowledge of company products and services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends
- Strong problem-solving and multitasking abilities
- Must pass background check and drug screening