Job Description
Join our award-winning team as a Customer Service Representative where your dedication to excellence will transform client experiences into lasting relationships. We're seeking passionate communicators to become the voice of our brand in Sacramento. Enjoy comprehensive benefits, career growth opportunities, and a collaborative culture that values your contributions.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive medical/dental/vision benefits
- Paid time off & holiday schedule
- Tuition reimbursement program
- Modern downtown Sacramento office
Responsibilities
- Handle 50-75 inbound/outbound customer calls daily with empathy and professionalism
- Resolve billing inquiries, technical issues, and product concerns using CRM systems
- Document interactions accurately in Salesforce while maintaining client confidentiality
- Collaborate with technical teams to resolve complex escalations within SLA timeframes
- Identify upsell opportunities during customer interactions
- Maintain 95%+ customer satisfaction score through quality service delivery
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask across digital channels (phone, email, chat)
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent required
- Flexible availability including evenings/weekends as needed
- Spanish bilingual certification a plus