Job Description
Join our award-winning team in Oakland as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our diverse community. Enjoy comprehensive paid training to master our systems and service standards, with competitive compensation and growth opportunities. Located in the heart of Oakland, we offer a supportive environment with modern facilities and a commitment to employee development. No prior experience required – we'll teach you everything you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues efficiently using our CRM platform
- Document interactions accurately in our ticketing system and maintain detailed records
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics including call quality, resolution time, and CSAT scores
- Actively contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear, professional verbal/written abilities
- Ability to multitask in a fast-paced environment while maintaining composure
- Basic computer proficiency with typing speed of 35+ WPM
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Oakland headquarters
- Must pass background check and drug screening