Job Description
Join our dynamic team at Oakland Customer Solutions as a Customer Service Representative and start making an immediate impact! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. This full-time position offers competitive pay, comprehensive training, and a supportive work environment in the heart of Oakland. If you thrive in fast-paced settings and excel at problem-solving, apply today to begin your career journey with us.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product concerns, and technical support requests
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer escalations
- Meet/exceed performance metrics for call volume and resolution time
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with Microsoft Office and CRM software
- Ability to work flexible hours including evenings/weekends
- Bilingual (English/Spanish) candidates strongly encouraged