Job Description
Join our award-winning team at Nexus Solutions as a Customer Service Representative in vibrant Austin, TX! We're seeking passionate individuals to deliver exceptional client experiences with comprehensive paid training provided. Enjoy a competitive salary, flexible scheduling, and opportunities for career growth within a supportive environment. Our state-of-the-art facility offers modern amenities and a collaborative culture focused on employee development.
What We Offer:
- Full paid training program ($2,000 value)
- Comprehensive health benefits and 401(k)
- Performance-based bonuses
- Professional development stipend
- Paid time off and holidays
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer value
- Adhere to SLA metrics with <24-hour response time
- Participate in weekly coaching sessions for skill enhancement
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in MS Office and CRM systems
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screen