Job Description
Join Elite Support Solutions as a Customer Service Representative and become the cornerstone of our client experience! We're seeking passionate individuals to deliver exceptional service while building rewarding careers in Georgia and Virginia. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment where your growth is prioritized.
Why Choose Us?
- Industry-leading paid training program
- Clear career advancement paths
- Comprehensive health/dental/vision benefits
- Paid time off and holidays
- 401(k) with company match
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training and process improvements
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Windows OS and CRM software
- Ability to work flexible schedules including evenings/weekends
- Passion for helping others and continuous learning
- U.S. work authorization required