Job Description
Join NexCare Solutions as a Local Customer Service Representative and experience the power of daily pay! We're seeking compassionate professionals to deliver exceptional support to our Bay Area clients. Enjoy competitive hourly wages, comprehensive paid training, and the stability of a full-time role with advancement opportunities. Our San Jose office fosters a collaborative environment where your skills make a direct impact.
What We Offer:
- Daily pay option – get paid within 24 hours of your shift
- 2 weeks of fully paid training
- Health benefits, 401(k) matching, and paid time off
- Modern downtown workspace with flexible scheduling
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and update customer accounts accurately
- Collaborate with team members to resolve complex issues
- Document all interactions in our CRM system
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify opportunities to improve customer experiences
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center or retail setting
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn new technologies
- Must pass background check and drug screening