Job Description
Join our award-winning customer support team in sunny Miami! As an entry-level Customer Service Representative, you'll be the first point of contact for clients, delivering exceptional experiences that build lasting relationships. We offer comprehensive training, career growth opportunities, and a vibrant team culture. Our hiring event provides a direct pathway to launch your career in customer service with competitive pay and benefits.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for response times and satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience (internships accepted)
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in a fast-paced environment
- Spanish language fluency a major plus
- Positive attitude and problem-solving mindset
- Available to work flexible shifts including weekends