Job Description
Join our dynamic team as a Customer Service Representative in Fresno, CA! We're seeking energetic professionals to deliver exceptional support to our clients. This is a fantastic opportunity to kickstart your career in customer service with immediate start and competitive compensation. Enjoy a supportive environment where your contributions make a real difference. Apply today and become part of Fresno's premier customer experience team!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries and issues efficiently using CRM tools
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics including CSAT and FCR
- Participate in ongoing training to enhance product knowledge
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient with Microsoft Office and CRM systems
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Strong typing speed (40+ WPM)
- Positive attitude and resilience under pressure
- Basic knowledge of Fresno market preferred