Job Description
Are you a night owl looking for a rewarding career?
We are currently hiring for Night Shift Customer Service Representatives to join our growing team. Whether you are based in San Antonio, Texas, looking for a local opportunity, or located in Florida seeking a flexible remote career, we have a spot for you.
At Apex Support Solutions, we pride ourselves on delivering exceptional support to our clients. You will be the voice of our brand, ensuring our customers feel heard and valued while enjoying the comfort of working from home.
Why Join Us?
- Flexible Schedule: Work the night shift and enjoy your days free.
- Remote-Friendly: Work from anywhere in the US, including FL and TX.
- Competitive Pay: $18 - $22/hr with performance bonuses.
- Benefits: Medical, dental, and vision insurance.
Responsibilities
- Handle high-volume inbound and outbound calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Document all customer interactions and account details accurately in the CRM system.
- Identify upselling opportunities to meet sales targets.
- Collaborate with team leads to improve service processes and quality assurance.
- Maintain a quiet, distraction-free workspace during shift hours.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal communication and active listening skills.
- Strong computer proficiency and typing speed.
- Ability to work independently and manage time effectively during night shifts.
- Must reside in the United States (FL or TX preferred for local roles).